Support Encountered for
Harra: brand of clothes
Service provider: Harra
Encountered with: Myself
Situation: Visited shop dirbti but bought Dress Fabric (went with high requirement due to positive past experience) Experience: Wanted to buy readymade kurti Entered shop and came to find out they have simply fabricslogical next thing was to leave shop however the sales ladies was extremely convincing the lady convinced me personally for fabric didn't like any fabric for kurti once again logical stage to leave the store but she could persuade me to determine dress fabric products were really good but what was convincing was her way of showing those items her way of expressing products automatically made high price of goods justifiable Good things: Good goods, excellent salespeople, sales people have very good knowledge about items, very influential and expressive salespeople, good ambience, very good layout that made item easily obvious Feeling/Attitude created: Positive attitude formed
Anticipated behavior to get future: The next time whenever I have to buy gown Haraa could come first to my mind
Blossom of Supplementary Service
The way we received additional service during our encounter. Which result created difference in our experience?
1 . Information: Buyers require information concerning various components of service that they buy. Sales representative at Harra had perfect knowledge of many products with all of them. She understood even small details about the fabrics that they can sold. It had been really a delighting factor. installment payments on your Consultation: As we are often confused over two to three dresses which to buy, she consultated myself about the very best one, what type would suite me and reasons for same and also your woman gave me view that for my goal the dress was perfect. In addition, she gave me suggestion about how to last the shine of dress actually after multiple wash. several. Order currently taking: She immediately book clothes that I finished. 4. Food: There was simply no such hospitality factor engaged, just one point that your woman offered us a comfortable settee to stay around and decide upon costume by taking my time. 5. Safekeeping: they'd a special table where I really could put my bags and luggage six. Exception: Exception was the ambience and design of the display room. 7. Billing: The bill was performed on superior quality paper, that gave me pleasure of buying goods from top quality shop and also bill pointed out all the details accurately. 8. Repayment: They accepted both cash and card payment.
several P's for Harra
1 . Product: After looking a lot forever dress I came across my sort of dresses in Harra. My spouse and i am incredibly satisfied with products of Harra as they meet up with my need precisely. As well the fabric is made of good quality towel with respectable work on this. 2 . Value: It had worth based selling price. The quality of merchandise justified the price of the product. a few. Place: Showroom of Harra is located by central of West Ahmedabad which can be conveniently reached with minimum hard work. It also has website which we can choose dresses. 4. Promotion: As such I have not really encountered with any marketing effort of Harra your five. People: People i. e. employees are well trained, very well groomed, they are the face of the manufacturer, also they are the marketers of the brand. I can the USP of Harra is usually its people. 6. Process: The process of providing people is qiet smooth, where they have goods in display, the display is usually arranged really systematic way which is readily accessible to buyers. Also they may have catalogs for customers who wants to select fabric upon basis on its style 7. Physical Evidence: The display board outside display room is very appealing and builds expectation among customers getting into in the shop regarding the goods which will be sold in the shop. There is not any gap among expectation and actual goods that are available inside the showroom. The showroom offers perfect illuminations, temperature and smell that facilitate a client in making decision about buying products.
System Greet with smile
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